Technical requests system
About the project
• An integrated digital system for managing institutional requests
- It follows them from creation through closure, ensuring work proceeds in an organized, transparent way.
- The system enables submitting, processing, and tracking requests digitally within clear paths that reduce waste and speed completion.
Project goals
- 01
Focus on tasks
Enable employees to focus on higher-value tasks instead of manual request follow-up.
- 02
Analytical capability
Give management analytical capability to measure response times, request volumes, and the most active departments for performance-improvement decisions.
- 03
Submitting requests
Enable users to submit requests easily, follow up transparently, and receive clear responses.
- 04
Reducing paper consumption
Reduce paper consumption and scattered files, supporting a more effective digital workplace.
Solutions delivered
Unifying channels for receiving requests
Within a clear digital path that reduces fragmentation and prevents lost transactions.
Building a documented digital record for every request and every related action
Making review and later reference easier.
Reducing reliance on paper and manual follow-up
Raising operational efficiency and lowering errors.
Enabling sorting of requests by priority and importance
So sensitive requests are handled at the right time.
Providing accurate data on
The number of requests, processing durations, and performance levels to support managerial decisions.
Speeding up processing and collaboration among department staff
Through concurrent work and instant notifications.
Unifying channels for receiving requests
Within a clear digital path that reduces fragmentation and prevents lost transactions.
Enabling sorting of requests by priority and importance
So sensitive requests are handled at the right time.
Building a documented digital record for every request and every related action
Making review and later reference easier.
Providing accurate data on
The number of requests, processing durations, and performance levels to support managerial decisions.
Reducing reliance on paper and manual follow-up
Raising operational efficiency and lowering errors.
Speeding up processing and collaboration among department staff
Through concurrent work and instant notifications.
Enabling sorting of requests by priority and importance
So sensitive requests are handled at the right time.
Unifying channels for receiving requests
Within a clear digital path that reduces fragmentation and prevents lost transactions.
Providing accurate data on
The number of requests, processing durations, and performance levels to support managerial decisions.
Building a documented digital record for every request and every related action
Making review and later reference easier.
Speeding up processing and collaboration among department staff
Through concurrent work and instant notifications.
Reducing reliance on paper and manual follow-up
Raising operational efficiency and lowering errors.
Key features
Digital workflows for requests from creation to closure
With clear states for each stage.
Tracking request status and a full action log
Clarifying what was done, who did it, and when.
Classifying requests by type
Priority and linking them to instant alerts and notifications.
Operational reports and performance analytics
Using them in managerial follow-up.